Problem Solving

How To Reduce New Patient Exam No Shows?
Handling the Disgruntled Patient
How to Confront the Angry Patient
Handling the Inappropriate Patient
Fee Establishment, Phone Principles, Preventing Upsets
Hiring the Right Person the First Time, Part 1–Selection
Hiring the Right Person the First Time, Part 2–Training
Saving on Credit Card Fees
Rectangle Health – Single Entry Credit Card Technology
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Fee Establishment, Phone Principles, Preventing Upsets

Problem Solving Fee Establishment, Phone Principles, Preventing Upsets

In this staff session, we have a guest, Dr. Colin Richman, who was kind enough to join us.

Here are the primary topics:

1. How We Establish our Fees

2. How to Prevent Patient Upsets

3. Principles of Answering the Phone
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