Let’s talk about flow today. We talk about flow sequences in our library as well as our consulting. It’s important. As water flows from source to recipient, patients flow in the same way. We’ve talked about the kink in the garden hose that restricts flow and results in less than ideal patient scheduling, results, and income. The principle of flow continues even during a pandemic. Can patients flow to you? Can they get help from you at this time? Can they discuss their appointments with you? If the answer is no, then look again. The automatic referral to the oral surgeon during this time means that you are diverting the flow. And once you’ve diverted the flow, that flow is difficult to revert back.
Today, we saw five emergencies. Some could pay a little, some could pay our regular fees. But they were flowing into our office and grateful that they could be here. Our income today was not much but it covered our expenses and gave us some additional money to pay for some of the PPE and other items that we are ordering to better protect our staff and patients when we get back.
What are we planning now?
Face shields, disposable hoods, level 3 masks or KN95 or N95 masks, disposable or reusable gowns as above, and shoe covers will be used in every aerosol producing procedure and changed out in the operatory upon completion of the procedure.
We will get through this and flourish.