This is probably the most vital training there is. You are spending a lot of time and money to market so that your phones ring, you MUST have qualified staff answering these calls and ready to fill up those new patient slots. If you don’t have in the correct training, those marketing dollars are a waste, because getting these patients to schedule is not always easy, especially the patients who come from off the street. This training series on “How to Answer the Phone” will train any staff to answer your phones with the skills to get every patient scheduled. For best results, follow this check sheet in order.
How to Answer the Phone
