Yesterday, I was grocery shopping at Paradise Health Food in Melbourne. My usual thing is to buy portabello mushrooms that I can roast to add to a salad that Eleanor and I make. (I’ll be happy to tell you about all of the ingredients in the salad. Just email me at I’ll usually roast 4 or 5 of them and put them in the refrigerator to use throughout the week.

I looked at the mushrooms that were on display. They were a little old, but certainly better than I would get at the local supermarket. So I took four of them.  The produce manager, Frank, saw my shopping cart a few minutes later and of course saw the mushrooms in the cart. He said, “I have some much fresher mushrooms in the back. I just haven’t had a chance to put those out yet.”
So he went in the back, brought out a box of very fresh mushrooms, asked me to select what I wanted, and he took the old ones back.
Look at the lessons here:
1. I know that the produce manager’s name is Frank.
2. Frank went out of his way to notice what was in my shopping cart.
3. Frank is not only doing what is in the best interest of his customer, he goes out of his way to do what is in the best interests of his customer.
4. I am loyal to Paradise Health even though I can shop at other places for less.

5. I am telling you about Paradise Health.

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