By Dr. Lee Sheldon
We have something in our office called the briefing. It is essentially a summary that my assistant gives me after she has seen a new patient before I walk in. So essentially it works like this: The assistant will spend a half an hour with the patient prior to my coming in. Photographs are taken, and we use varying tools to help our patients understand what is going on, and then the assistant will come to me and let me know what transpired during that conversation. That way I am up on what has occurred. I can walk in and then pick up the conversation at that point. It makes the assistant much more valuable in the patient’s eyes and of course valuable in your eyes as well. So try the briefing, see how it works for you.