July 29, 2015
To whom it may concern:
I started out with my doctor as his surgical assistant and I have been here for over 3 years. This past December I was promoted to office manager. I was originally the “go to” person anyway, so it didn’t come to much surprise when the rest of the team found out. The doctor did not previously have an office manager, so there were no systems in place. I do have previous experience with running an office but never had the experience of managing staff. I have organized the practice as best to my ability with the limited knowledge that I have and guidance from my doctor, but we knew that we both needed assistance in order to reach our goals for the practice.
The doctor and I joined IDS less than a year ago and already I have implemented new systems that are helping to get us going full speed on the right path. We had Danyel come out to work with both me and the doctor on what an office manager’s roll should be and how to introduce and implement new systems. We are becoming more established with how to properly train new team members as our practice grows, what to look for in a new staff member, how and what communication the team should be involved in, and incentives to help keep a motivated team.
Working with Danyel and Dr. Sheldon has really opened my eyes to what our practice should and will be, as well as what the true roll of an office manager should be; and this is only the beginning. I am so excited to see and learn more about how to be a great office manager. I am truly impressed and grateful for the knowledge and guidance IDS has brought our practice.